Shipping Policy

Last Updated: March 2026

This Shipping Policy explains how orders placed through Bracha are processed, dispatched, shipped, and delivered.

Bracha is a trading name operated by ROLLINGSTOCKTECH LTD.

This policy applies to purchases made through:

Please read this policy carefully before placing an order. Nothing in this policy is intended to exclude, restrict, or limit any rights you may have under applicable UK consumer law.

1. Business Information

Trading Name: Bracha

Legal Company Name: ROLLINGSTOCKTECH LTD

Company Number: 13795953

Business Address:

Apartment 8 Grange Court
Mancot
Deeside
United Kingdom
CH5 2EZ

Website: https://bracha.shop/

Email: sales@bracha.shop

Telephone: +44 7828 300070

In this policy, “Bracha,” “we,” “us,” and “our” refer to ROLLINGSTOCKTECH LTD trading as Bracha.

2. Delivery Areas

Bracha provides delivery to eligible addresses within the United Kingdom.

Delivery availability may depend on:

The delivery address.
Product availability.
Delivery-provider coverage.
Service availability.
Operational restrictions.

Some remote locations, islands, or areas with limited delivery services may require additional delivery time or may be subject to different delivery arrangements.

If we are unable to deliver to your address, we will contact you where reasonably possible.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully authorised and confirmed.

Order processing may include:

Order verification.
Payment confirmation.
Product preparation.
Quality checks.
Packaging.
Preparation for dispatch.

Orders are generally processed on business days only.

Orders placed during weekends, public holidays, or outside normal processing hours may begin processing on the next business day.

During busy periods, promotional events, seasonal sales, or unexpected operational circumstances, processing may take longer.

4. Estimated Delivery Time

After an order has been processed and dispatched, the estimated transit time is generally 7–12 business days.

The total estimated delivery period may therefore include:

Processing time: approximately 1–2 business days.
Estimated transit time: approximately 7–12 business days.

Delivery times are estimates and are not guaranteed unless we expressly agree otherwise in writing.

The actual delivery time may vary depending on:

Your delivery location.
Delivery-provider operations.
Product availability.
Seasonal demand.
Public holidays.
Weather conditions.
Transport disruption.
High parcel volumes.
Customs or border procedures, where applicable.
Events outside our reasonable control.

5. Shipping Charges

Any applicable shipping charges will be displayed clearly on our website or during checkout before you complete your order.

Where free delivery is offered, the relevant terms and conditions will be displayed on the website or during checkout.

Shipping charges may vary depending on:

Delivery location.
Order value.
Product type.
Delivery method.
Promotional offers.

The final delivery charge, if applicable, will be shown before payment is completed.

6. Order Confirmation

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

The order confirmation may include:

Your order number.
Products ordered.
Delivery information.
Billing information.
Order total.
Payment information.
Other relevant order details.

Please check the order confirmation carefully.

If you believe that any information is incorrect, contact us as soon as possible.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been accepted or dispatched.

7. Dispatch Confirmation and Tracking

After your order has been dispatched, we may provide a dispatch confirmation and tracking information where available.

Tracking information may include:

A tracking number.
A tracking link.
The name of the delivery provider.
Delivery-status updates.

Please allow time for tracking information to become active after dispatch.

Tracking updates may not appear immediately and may depend on the delivery provider’s systems.

The availability and frequency of tracking updates may vary.

8. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please check the following information carefully before placing your order:

Recipient’s full name.
House or building number.
Flat or apartment number.
Street name.
Town or city.
Postcode.
Telephone number.
Email address.
Any necessary delivery or access information.

If incorrect or incomplete information is provided, this may result in:

Delivery delays.
Failed delivery.
Additional delivery costs.
The parcel being returned.
Cancellation of the order where delivery is not possible.

We will make reasonable efforts to assist with address corrections before dispatch. However, we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

9. Delivery Delays

We aim to deliver orders within the estimated delivery period. However, delays may occur for reasons outside our reasonable control.

Possible causes of delay include:

High delivery volumes.
Carrier delays.
Severe weather.
Transport disruption.
Public holidays.
Supply-chain disruption.
Security checks.
Incorrect delivery information.
Delivery-provider operational issues.
Events outside our reasonable control.

If a significant delay occurs, we may contact you using the information provided with your order where reasonably possible.

Nothing in this policy affects your statutory rights relating to delivery.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the delivery provider may:

Attempt delivery again.
Leave the parcel in a designated safe place where authorised.
Leave the parcel with a neighbour where permitted.
Take the parcel to a collection point.
Leave a delivery notice.
Return the parcel to the sender or fulfilment location.

You may be responsible for checking delivery notifications and following the delivery provider’s instructions.

If a parcel is returned because the delivery address was incorrect, delivery was repeatedly unsuccessful, or the parcel was not collected, we may contact you to arrange redelivery.

Additional delivery costs may apply where permitted by applicable law.

11. Delivery to Safe Places or Neighbours

Where you have authorised a delivery provider to leave a parcel in a safe place or with a neighbour, delivery may be treated in accordance with the delivery instructions you have provided.

Please check:

Your designated safe place.
Any delivery photographs or notifications.
With household members.
With neighbours.
Any collection location identified by the delivery provider.

This does not affect any mandatory rights you may have under applicable consumer law.

12. Delivery Confirmation

A delivery provider may record delivery using methods such as:

Tracking updates.
Delivery photographs.
Electronic confirmation.
Signature confirmation.
Location or delivery information.

Delivery records may be used to help investigate delivery enquiries.

If you believe that a parcel was incorrectly marked as delivered, please contact us promptly so that we can review the matter and, where appropriate, investigate with the delivery provider.

13. Lost, Missing, or Damaged Parcels

If your parcel is lost, missing, or arrives with visible damage, please contact us as soon as reasonably possible.

Please provide:

Your order number.
Your full name.
The email address used for the order.
Your delivery address.
The tracking number, where available.
A description of the issue.
Photographs of the parcel and packaging, where relevant.

Please retain the packaging and any damaged items until we have reviewed the matter and provided further instructions.

We will assess the issue and, where appropriate, investigate with the delivery provider.

Nothing in this section limits your statutory rights.

14. Incorrect or Incomplete Delivery Information

You are responsible for ensuring that the delivery information provided during checkout is accurate and complete.

If you provide incorrect or incomplete information, we may not be responsible for delays or delivery problems resulting directly from that information.

Where permitted by law, additional costs reasonably incurred because of incorrect information may be deducted from an applicable refund or charged separately.

We will not take action that limits any rights you have under applicable consumer law.

15. Undeliverable or Returned Parcels

A parcel may be returned if:

The delivery address is incorrect or incomplete.
The recipient cannot be contacted.
Delivery attempts are unsuccessful.
The parcel is not collected from a collection point.
Delivery is refused.
Delivery is not possible for another reason.

If a parcel is returned, we may contact you to discuss:

Redelivery.
An updated delivery address.
Cancellation.
An applicable refund.

Where permitted by law, reasonable costs relating to the original delivery, return, or redelivery may be deducted from an applicable refund.

16. Multiple Items and Separate Deliveries

If your order contains multiple products, the products may be shipped:

In one parcel; or
In separate parcels.

Items may arrive on different dates.

Where an order is delivered in multiple parcels, you may receive separate tracking information.

Separate deliveries do not normally affect your statutory rights.

17. Delivery Provider

We may use one or more third-party delivery providers to fulfil and deliver orders.

The delivery provider may vary depending on:

The delivery location.
Product availability.
Warehouse or fulfilment location.
Parcel size.
Delivery-service availability.

We may change delivery providers where reasonably necessary.

18. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control.

Such events may include:

Severe weather.
Flooding.
Fire.
Natural disasters.
Public emergencies.
Epidemics or pandemics.
War.
Civil unrest.
Industrial action.
Government restrictions.
Transport disruption.
Supply-chain disruption.
Carrier service interruptions.
Internet or telecommunications failures.

Where reasonably possible, we will take reasonable steps to reduce the impact of such events.

Nothing in this section limits your statutory rights.

19. Your Responsibility Upon Delivery

After receiving your order, we recommend that you:

Check the parcel and packaging.
Confirm that the correct products were received.
Inspect products for visible damage.
Keep relevant packaging if there is a delivery issue.
Contact us promptly if there is a problem.

If a product is faulty, damaged, incorrect, or not as described, please contact us as soon as reasonably possible.

Your legal rights relating to faulty or non-conforming goods remain unaffected.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Delivery services.
Processing procedures.
Shipping costs.
Delivery providers.
Our products or operations.
Applicable laws or regulations.

The latest version will be published on our website with an updated Last Updated date.

Changes will not normally affect orders that have already been accepted, except where required by law or necessary to address an urgent operational or security issue.

21. Contact Us

If you have questions about this Shipping Policy or need assistance with an order, please contact us:

Bracha
Trading name of ROLLINGSTOCKTECH LTD