Last Updated: March 2026

This Return & Refund Policy explains the process for returning products and requesting refunds from Bracha.

Bracha is a trading name operated by ROLLINGSTOCKTECH LTD.

This policy applies to purchases made through:

https://bracha.shop/

Nothing in this policy is intended to exclude, restrict, or limit any rights you may have under applicable UK consumer law.

1. Business Information

Trading Name: Bracha

Legal Company Name: ROLLINGSTOCKTECH LTD

Company Number: 13795953

Business Address:

Apartment 8 Grange Court
Mancot
Deeside
United Kingdom
CH5 2EZ

Website: https://bracha.shop/

Email: sales@bracha.shop

Telephone: +44 7828 300070

In this policy, “Bracha,” “we,” “us,” and “our” refer to ROLLINGSTOCKTECH LTD trading as Bracha.

“You” and “your” refer to the customer who purchases products through our website.

2. Your Consumer Rights

If you are a consumer, you have legal rights under applicable UK consumer law.

These rights may include protections relating to:

  • Products being of satisfactory quality.

  • Products being fit for purpose.

  • Products matching their description.

  • Delivery of goods.

  • Cancellation of eligible online purchases.

  • Remedies for faulty or non-conforming goods.

Nothing in this policy affects your statutory rights.

3. Change-of-Mind Returns

If you purchase goods online, you may generally have a legal right to cancel an eligible order within 14 days without giving a reason.

For most eligible goods, the cancellation period generally begins on the day after:

  • You receive the goods; or

  • A person nominated by you, who is not the delivery provider, receives the goods.

If your order contains multiple goods delivered separately, the cancellation period generally begins on the day after the final item is received.

To exercise your cancellation right, you must clearly inform us of your decision to cancel before the cancellation period expires.

Please contact us at:

Email: sales@bracha.shop

Telephone: +44 7828 300070

You do not have to use a specific cancellation form, but your intention to cancel must be clear.

Please also review our Cancellation Policy for complete information about your cancellation rights.

4. Returning Goods After Cancellation

After notifying us that you wish to cancel, you must return the goods without undue delay and generally no later than 14 days after the date you informed us of your decision to cancel.

Please contact us before returning any product so that we can provide the appropriate return instructions.

Unless we agree otherwise or applicable law requires us to cover the cost, you are generally responsible for the direct cost of returning goods when returning an item because you have changed your mind.

We recommend using a tracked delivery service and keeping proof of postage.

5. Condition of Returned Goods

You may inspect and handle goods as you would reasonably be allowed to do in a physical shop.

You should not use the goods beyond what is reasonably necessary to examine their:

  • Nature.

  • Characteristics.

  • Size or fit.

  • Appearance.

  • Functioning.

If the value of the goods has been reduced because they have been handled more than necessary, we may make a deduction from the refund where permitted by applicable law.

Where possible, please return the goods with:

  • Original packaging.

  • Product labels or tags.

  • Accessories.

  • Included documentation.

  • Any promotional or complimentary items supplied with the order.

Original packaging is not necessarily required to exercise your statutory cancellation rights. However, missing items or damage beyond reasonable inspection may affect the refund where permitted by law.

6. Return Eligibility

To help us process your return efficiently, please ensure that:

  • You notify us within the applicable cancellation period.

  • The item is returned within the applicable return timeframe.

  • The product is returned with all included parts and accessories where applicable.

  • The item has not been used beyond reasonable inspection.

  • You follow the return instructions provided by our customer support team.

A return may still be assessed according to your statutory rights even if one of the above conditions is not met.

7. Return Process

To request a return, please contact us before sending the item.

Email us at:

sales@bracha.shop

Please include:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • The delivery address.

  • The product you wish to return.

  • The reason for the return.

  • Photographs, where the item is damaged, faulty, incorrect, or not as described.

After reviewing your request, we will provide the relevant return instructions.

Please do not send products to our business address unless we specifically instruct you to do so. The correct return location may differ depending on the product, order, or fulfilment arrangement.

8. Refunds for Eligible Change-of-Mind Returns

If you validly cancel an eligible purchase, we will reimburse the payments received for the cancelled goods.

Where required by applicable law, we will also reimburse the cost of the least expensive standard delivery option offered by us.

If you selected a delivery method that was more expensive than the least costly standard delivery option, we may not be required to refund the additional delivery cost.

We may make a deduction from the refund where permitted by law if the value of the goods has been reduced because they were handled beyond what was reasonably necessary to inspect them.

9. Refund Timeframes

We will process an eligible refund without undue delay and generally no later than:

  • 14 days after receiving the returned goods; or

  • 14 days after receiving evidence that you have sent the goods back,

whichever occurs first.

Where no goods were supplied, refunds will be processed within the applicable legal timeframe after we are informed of the cancellation.

The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

10. Refund Method

Refunds will generally be made using the same payment method used for the original purchase unless:

  • You expressly agree to a different refund method; and

  • The alternative method does not result in additional costs to you.

We do not charge a fee for processing an eligible refund.

11. Faulty, Damaged, Incorrect, or Misdescribed Products

If you receive a product that is:

  • Faulty.

  • Damaged.

  • Incorrect.

  • Not as described.

  • Not of satisfactory quality.

  • Not fit for purpose.

please contact us as soon as reasonably possible.

Email:

sales@bracha.shop

Please provide:

  • Your order number.

  • A clear description of the issue.

  • Clear photographs or videos where appropriate.

  • Details of any relevant packaging damage.

  • Any other information reasonably required to assess the issue.

We may ask you to provide additional information or return the product for inspection where appropriate.

12. Remedies for Faulty or Non-Conforming Goods

Where goods do not conform to the contract, you may have legal rights to an appropriate remedy.

Depending on the circumstances and applicable law, this may include:

  • A repair.

  • A replacement.

  • A price reduction.

  • A full or partial refund.

The available remedy may depend on:

  • The nature of the problem.

  • The condition of the product.

  • How long you have owned the product.

  • Whether repair or replacement is possible.

  • Applicable legal requirements.

Nothing in this policy limits your statutory rights.

13. Return Costs

Change-of-Mind Returns

For eligible change-of-mind cancellations, you are generally responsible for the direct cost of returning the goods unless we agree otherwise.

Faulty, Damaged, Incorrect, or Misdescribed Goods

If a product is confirmed to be faulty, damaged, incorrect, or not as described, return costs will be handled in accordance with applicable law.

Please contact us before returning the item. We may provide instructions or ask you to use a particular return method.

We may not be responsible for unauthorised or unnecessary return costs incurred without contacting us first, except where applicable law provides otherwise.

14. Non-Returnable or Excluded Goods

Certain goods may be excluded from the statutory right to cancel where an exception applies under applicable law.

Examples may include:

  • Goods made to your specifications or clearly personalised.

  • Certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

  • Goods that become inseparably mixed with other items after delivery.

  • Other goods excluded from cancellation rights under applicable law.

Any applicable exclusion will depend on the product and the circumstances.

An exclusion from the right to cancel does not affect your rights if goods are faulty, damaged, incorrect, or not as described.

15. Exchanges

We do not guarantee direct exchanges unless an exchange option is specifically offered or agreed.

If you require a different product, size, colour, or variation, you may need to:

  1. Return the original item in accordance with this policy; and

  2. Place a new order for the preferred item.

This does not affect your statutory rights.

16. Late or Missing Refunds

If you have received confirmation that a refund has been processed but the funds have not appeared in your account:

  1. Check your bank or payment account.

  2. Contact your card issuer, bank, or payment provider.

  3. Allow reasonable processing time.

  4. Contact us if you still need assistance.

Please note that banks and payment providers may require additional time to complete or display a refund.

17. Refused or Undeliverable Parcels

If a parcel is refused, uncollected, or returned because:

  • The delivery address was incorrect or incomplete.

  • Delivery could not be completed.

  • The parcel was not collected.

  • The customer refused delivery without first notifying us of cancellation.

we may review the circumstances before processing any refund.

Where permitted by law, we may deduct reasonable costs resulting from the failed delivery or return.

This does not affect your statutory rights.

18. Return Delivery Risks

When you are responsible for returning goods, we recommend using a tracked and appropriately insured delivery service.

Please keep:

  • Proof of postage.

  • Tracking information.

  • Any return receipt.

You may remain responsible for the goods until they are received at the designated return location, subject to applicable law.

19. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in:

  • Applicable laws.

  • Our products or services.

  • Business practices.

  • Return procedures.

  • Customer-service processes.

The latest version will be published on our website with an updated Last Updated date.

Changes will not affect rights that have already arisen under an existing contract.

20. Contact Us

If you have questions about this Return & Refund Policy or would like to request a return, please contact us:

Bracha
Trading name of ROLLINGSTOCKTECH LTD

Company Number: 13795953

Address:

Apartment 8 Grange Court
Mancot
Deeside
United Kingdom
CH5 2EZ

Website: https://bracha.shop/

Email: sales@bracha.shop

Telephone: +44 7828 300070

Important Consumer Rights Notice

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit your rights under applicable UK consumer law.

Your statutory rights relating to cancellation, faulty goods, delivery, refunds, and other consumer protections remain unaffected.