1. How do I place an order?

To place an order, browse our website, select the product you wish to purchase, choose any available options, add the item to your basket, and proceed to checkout.

Please review your order details and delivery information carefully before completing your purchase.

2. Will I receive an order confirmation?

Yes. After placing your order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation will normally include your order number and details of the products purchased.

If you do not receive an order confirmation, please check your spam or junk folder. You can also contact us at sales@bracha.shop.

3. How long does order processing take?

Orders are generally processed within 1–2 business days after payment has been successfully authorised.

Processing times may be longer during busy periods, promotional events, weekends, public holidays, or unexpected operational circumstances.

4. How long does delivery take?

Estimated delivery times are provided on our website and in our Shipping Policy.

Delivery times may vary depending on your location, product availability, delivery-provider operations, seasonal demand, public holidays, and other factors.

Please note that delivery estimates are not guaranteed unless we have specifically agreed to a guaranteed delivery date.

5. Do you provide tracking information?

Tracking information may be provided after your order has been dispatched, where available.

Please allow some time for tracking information to become active and for delivery updates to appear.

6. Can I change my order after placing it?

If you need to change your order, please contact us as soon as possible.

We will make reasonable efforts to assist if the order has not entered processing, packing, or dispatch. However, changes cannot be guaranteed once an order has started being processed or has been dispatched.

7. Can I change my delivery address?

Please contact us immediately if you entered an incorrect delivery address.

We may be able to update the address before the order is processed or dispatched. Once an order has been dispatched, we may not be able to make changes.

Customers are responsible for providing accurate and complete delivery information during checkout.

8. Can I cancel my order?

You may request cancellation by contacting us as soon as possible.

If your order has not been processed or dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may still have statutory cancellation rights for eligible purchases under applicable UK consumer law.

Please review our Cancellation Policy for complete information.

9. How do I return an item?

To request a return, please contact us before sending the product back.

Email us at sales@bracha.shop and include:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • The product you wish to return.

  • The reason for the return.

We will provide the appropriate return instructions.

Please do not send products back without contacting us first.

10. How long do I have to cancel an eligible online order?

For most eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days after receiving the goods.

Certain products may be excluded from the right to cancel where an exception applies under applicable law.

Please review our Cancellation Policy and Return & Refund Policy for further information.

11. Who pays the cost of a return?

For eligible change-of-mind cancellations, customers are generally responsible for the direct cost of returning the goods unless we state otherwise.

If a product is confirmed to be faulty, damaged, incorrect, or not as described, return costs will be handled in accordance with applicable law.

Please contact us before returning an item.

12. When will I receive my refund?

Eligible refunds are processed in accordance with our Return & Refund Policy and applicable law.

Refunds are generally processed without undue delay after the returned item has been received or after appropriate evidence of return has been provided.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

13. How will my refund be issued?

Refunds are generally made using the same payment method used for the original purchase unless another method is agreed.

14. What should I do if my item is damaged or faulty?

Please contact us as soon as reasonably possible.

Email sales@bracha.shop and provide:

  • Your order number.

  • A clear description of the issue.

  • Photographs or videos where appropriate.

  • Details of any damage to the product or packaging.

We will review the issue and advise you on the next steps.

Your statutory rights relating to faulty or non-conforming goods remain unaffected.

15. What should I do if I received the wrong item?

If you received an incorrect product, please contact us promptly.

Please include your order number and photographs of the item received, where appropriate.

We will review the issue and provide assistance in accordance with our policies and applicable law.

16. What should I do if my order has not arrived?

Please check:

  • Your order confirmation email.

  • Any dispatch or tracking information.

  • Your spam or junk folder.

  • Delivery notifications.

  • With household members or neighbours.

  • Any designated safe place or collection point.

If you still cannot locate your order, contact us with your order number so that we can investigate.

17. My tracking says “Delivered,” but I have not received my order. What should I do?

Please check with household members, neighbours, any designated safe place, and the delivery provider.

If the parcel is still missing, contact us as soon as possible with your order number and any relevant tracking information.

We will review the matter and, where appropriate, investigate with the delivery provider.

18. Can I return an item if I have opened the packaging?

You may generally inspect and handle goods as you would reasonably be allowed to do in a physical shop.

However, using or handling an item beyond what is reasonably necessary may reduce its value. Where permitted by law, a deduction may be made from the refund if the value of the goods has been reduced.

Certain sealed products may be excluded from cancellation rights after opening where an applicable legal exception applies.

19. Do I need the original packaging to return an item?

Original packaging is recommended where available because it may help protect the product during return.

Original packaging is not necessarily required to exercise statutory cancellation rights. However, customers should return all included items, accessories, and documentation where applicable.

20. Can I exchange an item?

Direct exchanges are not guaranteed.

If you require a different product, size, colour, or variation, you may need to return the original item in accordance with our policy and place a new order.

21. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may change depending on your location, device, and the payment services available at the time of purchase.

22. Is my payment information secure?

Payments are processed using secure payment services and technologies.

We do not normally store complete payment card details on our own systems.

Please ensure that you use a secure internet connection and do not share your payment information through unsecured communication channels.

23. Can I place an order without creating an account?

Where guest checkout is available, you may be able to place an order without creating a customer account.

The available checkout options will be displayed when you complete your purchase.

24. How can I contact Bracha?

You can contact our customer support team using the following details:

Email: sales@bracha.shop

Telephone: +44 7828 300070

Website: https://bracha.shop/

We aim to respond to enquiries as soon as reasonably possible.

25. Where is Bracha based?

Bracha is operated by ROLLINGSTOCKTECH LTD, a company registered in England and Wales.

Business Address:

Apartment 8 Grange Court
Mancot
Deeside
United Kingdom
CH5 2EZ

Company Number: 13795953

26. Where can I find your store policies?

You can find our policies through the links available on our website, including:

  • Terms and Conditions.

  • Privacy Policy.

  • Cookie Policy.

  • Shipping Policy.

  • Cancellation Policy.

  • Return & Refund Policy.

These policies provide further information about shopping with Bracha and your applicable rights.

Still Need Help?

If your question is not answered above, please contact us.

Bracha
Trading name of ROLLINGSTOCKTECH LTD

Email: sales@bracha.shop

Telephone: +44 7828 300070

We will be happy to assist you.