Last Updated: March 2026

This Cancellation Policy explains how customers may cancel orders placed through Bracha and outlines the applicable cancellation and refund process.

Bracha is a trading name operated by ROLLINGSTOCKTECH LTD.

This policy applies to purchases made through:

https://bracha.shop/

Nothing in this policy is intended to exclude or limit any rights you may have under applicable UK consumer law.

1. Business Information

Trading Name: Bracha

Legal Company Name: ROLLINGSTOCKTECH LTD

Company Number: 13795953

Business Address:

Apartment 8 Grange Court
Mancot
Deeside
United Kingdom
CH5 2EZ

Website: https://bracha.shop/

Email: sales@bracha.shop

Telephone: +44 7828 300070

In this policy, “Bracha,” “we,” “us,” and “our” refer to ROLLINGSTOCKTECH LTD trading as Bracha.

“You” and “your” refer to the customer who places an order through our website.

2. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

Email: sales@bracha.shop

Please include:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • A clear statement that you wish to cancel the order.

We will make reasonable efforts to cancel the order if it has not yet entered processing, packing, or dispatch.

However, we cannot guarantee that a cancellation request can be completed before dispatch because orders may be processed quickly.

If the order has already been dispatched, you may still have a statutory right to cancel eligible goods after receiving them, as explained below.

3. Your Statutory Right to Cancel

If you are a consumer purchasing goods online, you generally have a legal right to cancel an eligible order without giving a reason.

For most eligible goods, the cancellation period is 14 days.

The cancellation period generally begins on the day after:

  • You receive the goods; or

  • A person nominated by you, who is not the delivery provider, receives the goods.

If your order contains multiple goods delivered separately, the cancellation period generally begins on the day after you, or your nominated person, receives the final item.

If your order consists of goods delivered in multiple instalments, the cancellation period generally begins on the day after the final instalment is received.

Your statutory cancellation rights are subject to applicable legal conditions and exceptions.

4. How to Exercise Your Right to Cancel

To cancel an eligible order, you must clearly inform us of your decision before the cancellation period expires.

You may cancel by email, telephone, or another clear written communication method made available by us.

Please contact us using:

Email: sales@bracha.shop

Telephone: +44 7828 300070

Please provide:

  • Your full name.

  • Your order number.

  • The email address used to place the order.

  • Your delivery address.

  • The date you received the goods, where applicable.

  • A clear statement that you wish to cancel the order.

You do not have to use a specific form, provided that your intention to cancel is clear.

5. Model Cancellation Notice

You may use the following wording:

To Bracha / ROLLINGSTOCKTECH LTD,
I hereby give notice that I cancel my contract for the purchase of the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Customer email address:

Signature, if submitted on paper:
Date:

Use of this model notice is optional.

6. Returning Goods After Cancellation

If you exercise your statutory right to cancel, you must return the goods without undue delay and generally no later than 14 days after the date you informed us of your decision to cancel.

Please contact us before sending any goods back so that we can provide the appropriate return instructions.

Unless we agree otherwise, you are generally responsible for arranging and paying the direct cost of returning the goods when cancelling because you have changed your mind.

We recommend using a tracked and insured delivery service where appropriate and keeping proof of postage.

You are responsible for taking reasonable care of the goods while they are in your possession.

7. Condition of Returned Goods

You may inspect and handle the goods as you would reasonably be allowed to do in a physical shop.

You should not use the goods beyond what is reasonably necessary to examine their nature, characteristics, and functioning.

If the value of the goods has been reduced because they have been handled more than necessary, we may make a deduction from the refund where permitted by applicable law.

Where possible, please return goods with:

  • Original packaging.

  • Product labels.

  • Accessories.

  • Included documentation.

  • Any promotional or complimentary items included with the order.

Original packaging is not necessarily required for you to exercise your statutory cancellation rights, but failure to return included items may affect the refund where permitted by law.

8. Refunds Following Cancellation

If you validly cancel an eligible order, we will reimburse the payments received from you for the cancelled goods.

Where applicable, we will also reimburse the cost of standard delivery.

If you selected a delivery method that was more expensive than the least costly standard delivery option offered by us, we may not be required to refund the additional delivery cost.

We will process the refund without undue delay and generally no later than:

  • 14 days after receiving the returned goods; or

  • 14 days after receiving evidence that you have sent the goods back,

whichever occurs first.

If no goods were supplied, the refund will generally be processed within the applicable legal timeframe after we are informed of the cancellation.

9. Refund Method

Refunds will generally be made using the same payment method used for the original purchase unless:

  • You expressly agree to a different method; and

  • The alternative method does not result in additional costs to you.

We will not charge a fee for processing an eligible cancellation refund.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

10. Exceptions to the Right to Cancel

The statutory right to cancel may not apply to certain goods or circumstances where an exception is permitted under applicable law.

Examples may include:

  • Goods made to your specifications or clearly personalised.

  • Certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

  • Goods that become inseparably mixed with other items after delivery.

  • Other goods or services excluded from cancellation rights under applicable law.

Any applicable exception will depend on the nature of the product and the circumstances of the purchase.

If an exception applies, this will not affect your rights if goods are faulty, damaged, incorrect, or not as described.

11. Faulty, Damaged, Incorrect, or Misdescribed Goods

This Cancellation Policy does not limit your legal rights where goods are:

  • Faulty.

  • Damaged.

  • Incorrect.

  • Not as described.

  • Not of satisfactory quality.

  • Not fit for purpose.

If you believe that goods are faulty, damaged, incorrect, or not as described, please contact us promptly.

Please provide:

  • Your order number.

  • A clear description of the issue.

  • Photographs or other evidence where appropriate.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund.

Where the goods are confirmed to be faulty, incorrect, or otherwise non-conforming, return costs may be handled in accordance with applicable law.

12. Cancellation After Dispatch

If your order has already been dispatched, please contact us as soon as possible.

You may still exercise your statutory right to cancel eligible goods within the applicable cancellation period.

If you refuse delivery or return a parcel without first informing us that you wish to cancel, this may delay the handling of your request.

To avoid delays, please send us a clear cancellation notice and follow the return instructions we provide.

13. Non-Delivery or Delivery Issues

If your order has not arrived within the expected delivery period, please contact us before requesting cancellation.

We may need to investigate the matter with the delivery provider.

Nothing in this section limits your statutory rights where goods are not delivered within the period required by applicable law.

14. Order Cancellations by Bracha

We may cancel an order before acceptance or dispatch where reasonably necessary, including where:

  • A product is unavailable.

  • Payment cannot be authorised.

  • There is an obvious pricing or product information error.

  • We reasonably suspect fraud or unauthorised activity.

  • The order contains incomplete or incorrect information.

  • Delivery cannot reasonably be completed.

  • An event outside our reasonable control prevents fulfilment.

  • Cancellation is required by law or regulation.

If we cancel an order after payment has been taken, we will provide an applicable refund.

15. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in:

  • Applicable laws or regulations.

  • Our business practices.

  • Our products or services.

  • Order-processing procedures.

  • Customer-service procedures.

The latest version will be published on our website with an updated Last Updated date.

Changes will not affect cancellation rights that have already arisen under an existing contract.

16. Contact Us

If you have questions about this Cancellation Policy or wish to cancel an order, please contact us:

Bracha
Trading name of ROLLINGSTOCKTECH LTD

Company Number: 13795953

Address:

Apartment 8 Grange Court
Mancot
Deeside
United Kingdom
CH5 2EZ

Website: https://bracha.shop/

Email: sales@bracha.shop

Telephone: +44 7828 300070

Important Consumer Rights Notice

Nothing in this Cancellation Policy is intended to exclude, restrict, or limit your rights under applicable UK consumer law.

Your statutory rights relating to cancellation, delivery, faulty goods, refunds, and other consumer protections remain unaffected.